Monster Scooter Parts Reviews

I placed an order for wheel chair locks for an 8" caster Drive chair. The set of wheels they sent did not fit on the chair and when I called customer service the girl I spoke with was very rude when I called to see why they wanted to charge me not only for return shipping but a re-stock fee for their screw up. The girl in their customer service was one of the nastiest customer service people I have ever had the misfortune of speaking to. Stay away from this company, far, far away or at least lower your expectations for customer service. I am sure the wheel locks would have been fine if they were the correct ones.

I've order parts from this company in the past and had no issues but I just purchased a replacement battery pack for a kids electric vehicle and the description didn't match the product. I called the company and was told by a representative that it didnt matter what the written description stated on the website as I should have gone through the pictures to get a better understand of the product. Note the pictures don't change when selecting the options for the product so the picture don't even match what you are buying and the description never matches the option I purchased. The company refused to exchange for the correct item or refund what I had paid without additional fees to return – shipping and stocking fees. This is so frustration and dishonest.

Buyer beware. I ordered a universal scooter trunk in August '20 even the website said it should fit most scooters. It did not fit my scooter so I returned it and spoke to a manager, Liz S., to purchase the correct trunk. I purchased the trunk she recommended for my specific scooter which also did not fit. When I returned the trunk, I placed the keys inside the trunk so they would not get lost in the box. They refused to reimburse me for the returned trunk because I placed the keys in the trunk despite no instructions about where to place the keys. Bottom line, the website descriptions were inaccurate and they will not honor their commitment to the customer.